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Refund Policy

Refund Policy

1. Introduction

At CloudMarketplaces, we strive to provide the highest quality web development, web design, digital marketing, ecommerce, and artificial intelligence (AI) services. If you are not fully satisfied with our services, we offer a refund policy to address your concerns.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • You must submit your refund request within 30 days of the purchase date.
  • The request must be related to a service that has not been fully delivered or completed.
  • The refund request must include a detailed explanation of why you are dissatisfied with the service.

3. Non-Refundable Services

The following services are not eligible for refunds:

  • Services that have been fully delivered or completed.
  • Custom development or design work that has been initiated based on your specific requirements.
  • Monthly subscription fees for ongoing services already provided.
  • Any third-party fees or costs incurred on your behalf.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Message our customer support team using our contact form with your refund request. Include your name, contact information, invoice number, and a detailed explanation of your dissatisfaction.
  2. Review: Our team will review your request and may contact you for additional information or clarification.
  3. Decision: We will notify you of our decision within 10 business days. If approved, your refund will be processed within 14 business days.

5. Partial Refunds

In certain cases, we may offer partial refunds at our discretion. This may apply to services that have been partially completed or delivered.

6. Disputes and Chargebacks

If you initiate a chargeback with your bank or credit card company, we reserve the right to suspend your account and any ongoing services until the dispute is resolved. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us via our contact form.